Refund policy
Refund Policy
At GS Plant Foods, we believe in helping your garden growβand that includes growing trust with our customers. If somethingβs not right with your order, weβre here to make it right.
πΏ Something off? Let us know.
If your product arrived damaged, incorrect, or just not up to expectations, email us at info@gsplantfoods.com within 7 days of receiving your order. Include your order number and a short note about the issueβphotos are welcome if it helps us see what went wrong.
π» Returns Made Easy
In most cases, we wonβt ask you to dig up the product and send it backβweβll work with you to find the best solution. Every situation is different, but our roots are planted firmly in fairness and transparency.
If a return is needed, weβll give you simple instructions. We typically ask that:
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You reach out within 30 days of purchase.
π’οΈ Bulk & Freight Items (Drums and Totes)
Drums and totes ship by freight, so different return terms apply. Unless the product arrives damaged or defective, or we made an error:
The customer pays return freight.
Returns must be unopened, in resalable condition, and approved by us in advance. Please contact us before shipping anything back.
Not sure what size you need? Contact us before ordering and weβll help you pick the right quantity.
π§ Refunds That Keep Things Growing
Once weβve reviewed your request, weβll let you know the outcome. If a refund is approved, it will be processed to your original payment method within 5β7 business days.
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Weβre a small company with a big heart for plants and people. Your satisfaction is the fertilizer that keeps us goingβand weβll always do our best to make sure youβre happy with your experience.
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